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On Mac, check the Activity Monitor for PDApp, Adobe Installer, Install (or Uninstall).pkg to determine if our installer is still running.

On Windows, check the Task Manager on Windows for msiexec, PDApp, and Set-up.dat to determine if our installer is still running.

If the installation processes completes and the products are installed, you encountered no errors. The installer does not display any messages on screen during the installation. The steps below will help you identify issues on Windows prior to our proprietary installer initiating. All of the current errors on the Mac are captured in the proprietary product installation logs, see Analyze issues after extraction in the Troubleshooting install logs | CC for assistance analyzing our logs. The PKG installer is used to initiate our proprietary installer on Macintosh. There are a number of issues that can be encountered prior to our installation starting on Windows. Ĭlick on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.The Microsoft installer (MSI) is used to initiate our proprietary installer on Windows. Select the option " Adobe Application Manager for Mac OS X 10.6" and then click on " Clean up Selected". Open Adobe folder and trash folders named AAMUpdater, Adobe Application Manager and OOBE.Ĭlick on the below link and download & run Adobe Cleaner tool : Open Adobe folder and trash folders named AAMUpdater and OOBE.ġ) Right click on Finder icon and select "Go-To" Folder option.Ģ) You will get a text box, type-in below command and then hit 'Return' key. ( Do not miss ~ symbol)ģ)Then navigate to Application Support>Adobe. Trash Adobe Creative Cloud folder from Applications as well.ġ) Right click on Finder icon and select " Go-ToFolder " option.Ģ) You will get a text box, type-in below command and then hit 'Return' key. Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders. You may also uninstall and perform clean re-installation.Ĭlick on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.